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Contact Centre Apprenticeship

Course ref:

12266

Provider:

Biscom Resource Management

Duration:

12 months

Dates:

Contact the provider for more details.

Entry requirements:

None

Accreditation:

Yes

Exam board:

City & Guilds - The City & Guilds of London Institute

Careers:

http://www.connexions-direct.com/jobs4u/index.cfm

Places:

Unlimited

Level:

More info:

Go to website

Date added:

23/10/2009

Ages:

16 to 19

Description

Delegates will be placed in an employed status position and pursue a Contact Centre L2 apprenticeship. Assessors will support and guide learners to create a portfolio proving their competency in the workplace. The apprenticeship will also involve a technical certificate testing underpinning knowledge. The addition of Keyskills will also demonstrate an understanding of how literacy and numeracy enhances the workplace and duties involved. Contact Kieran Turner on 01902 640015 or email kieran.turner@biscom.org.uk

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